Cosmo Classics

Return & Refund Policy

At Cosmo Classics, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of the delivery date for a refund or exchange, subject to the following conditions:

Conditions for Returns:

  1. The item must be in its original condition, unused, unworn, and with all original tags attached.
  2. The original packaging must be intact and undamaged.
  3. Proof of purchase, such as the order number or receipt, must be provided.

Non-Returnable Items:

Certain items are not eligible for return, including:

  • Customized or personalized items.
  • Items marked as final sale.
  • Gift cards.

Return Process:

  1. Contact our customer service team at [customer service email or phone number] within 15 days of receiving your order to initiate the return process.
  2. Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
  3. Ship the item back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part.
  4. Once we receive the returned item and verify its condition, we will process your refund or exchange within [number of days] days.

Refund Policy:

  • If you are requesting a refund, the original payment method used for the purchase will be credited.
  • Refunds will be processed for the purchase price of the item(s) returned, excluding any shipping charges.

Exchange Policy:

  • If you are requesting an exchange, we will process the exchange once the returned item is received and inspected. Any price difference between the exchanged items will be either refunded or charged accordingly.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately upon receipt for assistance.

Contact Us:

If you have any questions about our return and refund policy or need assistance with a return, please contact our customer service team at +91 81290 09 777 or +91 98951 14443